We will notify you when this product becomes available.
Vendor: Arcane Tinmen
Product Type : Playmats
Thank you for shopping at Holo Haven!
We offer refund and/or exchange within the first 30 days of purchase or delivery of your eligible items (see below for limits of eligibility), whichever comes second. If 30 days have passed since purchase or delivery, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
Exchanges (if applicable)
Exempt Goods
The following are exempt from refunds:
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Late or missing refunds
If more than 10 business days have passed since we’ve approved your return and you have not received your refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you have done all of this and you still have not received your refund yet, please contact us at sales@holohaven.com. Our team will return your email within 1 business day to help find your refund.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start the Return or Exchange Process
To start a return, you can contact us at sales@holohaven.com or return to the Holo Haven retail store where you purchased your product. If your product falls within the return policy as described above and the product was purchased online, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please do not send product back to the manufacturer.
Holo Haven
C/O Returns Department
1018 13th St
Phenix City, AL 36867
Please include a copy of your receipt or packing slip in the package when you return your item.
Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
'Near Mint condition cards show minimal or no wear from play or handling and will have an unmarked surface, crisp corners, and otherwise pristine edges outside of minimal handling. Near Mint condition cards appear 'fresh out of the pack,' with edges and surfaces virtually free from all flaws. '
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'Lightly Played condition cards can have slight border or corner wear, or possibly minor scratches. No major defects are present, and there are less than 4 total flaws on the card. Lightly Played condition foils may have slight fading or indications of wear on the card face. '
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'Moderately Played condition cards have moderate wear, or flaws apparent to the naked eye. Moderately Played condition cards can show moderate border wear, mild corner wear, water damage, scratches , creases or fading, light dirt buildup, or any combination of these defects. '
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'Heavily Played condition cards exhibit signs of heavy wear. Heavily Played condition cards may include cards that have significant creasing, folding, severe water damage, heavy whitening, heavy border wear, and /or tearing. '
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'Damaged condition cards show obvious tears, bends, or creases that could make the card illegal for tournament play, even when sleeved. Damaged condition cards have massive border wear, possible writing or major inking (ex. white-bordered cards with black-markered front borders), massive corner wear, prevalent scratching, folds, creases or tears. '
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